Need help urgently?
Online services are for routine, non-urgent requests. If you need medical help now, use NHS 111 online or call 111. In an emergency, call 999.
Contact us online with Anima
Anima is our online consultation service (see Contact us online for more information). Use it to send us a medical or admin request without waiting in a phone queue. Every request is read by our team and prioritised by clinical need, so you get the right help from the right person.
Use Anima for
- new or ongoing symptoms
- questions about a long-term condition
- fit notes and letters
- questions about test results
- updating your details
Do not use Anima for
- emergencies or urgent problems – call 999 or use NHS 111
- repeat prescriptions – see Prescriptions
- chasing a request you have already sent
How it works
1
Submit your request
Answer a few simple questions. The more detail you give, the better we can help.
2
We review it
Our triage team reads every request and decides who is best placed to help.
3
We contact you
By text, email or phone. If you need an appointment, we’ll offer one by phone, video or face to face.
Anima is open
Mon–Fri, 8am–6:30pm
You’ll hear from us
Your request will be prioritised according to clinical need.
The NHS App
The NHS App is a free, simple and secure way to manage your health on your phone or tablet. You can also log in to your NHS account on a computer.
Order repeat prescriptions
and choose your pharmacy
Check your symptoms
trusted NHS advice on hundreds of conditions
View your GP record
medicines, allergies, vaccinations and test results
Read messages
from the practice and other NHS services
Manage appointments
see upcoming appointments and hospital referrals
Organ donation and data choices
record your decisions
Getting started
- Download the NHS App from the App Store or Google Play.
- Create an NHS login and confirm your identity in the app using photo ID. You don’t need to visit the practice.
- Once verified, you’ll be connected to your Churchmere Medical Group record automatically.
Repeat prescriptions
The quickest way to order is through the NHS App or your NHS account online. Repeat prescriptions can’t be ordered through Anima. More about prescriptions and our dispensary.
Prefer the phone?
01691 881323
Automated ordering line, using your own 6-digit PIN
Allow
4 working days
Order before you run out. We’ll text you when it’s ready.
If you can’t get online
That’s fine. Online services are just another option. Call us or come in and a member of our patient services team will complete the Anima form with you. They’ll ask about your concern so the clinician has accurate information, and everything you tell them is confidential.