When We Are Closed
When the practice is closed, if you need medical assistance before the practice reopens, please call 111.
Please only ring the out-of-hours number when the practice is closed (between 18:30 – 08:00 Weekdays and between 18:30 Friday and 08:00 Monday).
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Online Blood Test Booking System - Whitchurch Patients
From 19 July, patients aged 16-years-old or over will be able to book their own appointment at a time of their choice https://www.sath.nhs.uk/wards-services/az-services/pathology/phlebotomy/book-a-blood-test/
You will need to have your NHS number and email address available to book online. Please see the link to find your NHS number https://www.nhs.uk/nhs-services/online-services/find-nhs-number/
You will need to have your blood test form with you when you attend for your blood test appointment. This will be available to collect from the Claypit Street site but please allow us 2 working days before collecting, unless of course it is an urgent test. Please remember to wear a face covering.
The telephone booking line – 01743 492510 – will still be available for:
Patients below 16-years-old
Patients whose blood form clearly states ‘urgent’
Patients whose form states ‘fasting’
Patients who require an urgent blood test for Warfarin monitoring within 48 hours
Patients who are experiencing problems booking through the online booking system
The Booking Line is open Monday-Friday between 9am and 4pm (excluding public bank holidays)
From the 1st September 2021 we will no longer accept repeat prescription requests via our surgery email address.
*You can use this e-mail for the following reasons ONLY: If you are from a carehome, ordering your contraceptive pill or are on fixed date ordering.
Please use the instructions below to order your repeat prescription.
For patients registered with a Shropshire GP practice, you can e-mail: firstname.lastname@example.org
You will receive an auto-response and you will be asked to provide ALL of the following information in your request.
If it is not included, we cannot guarantee that it will be processed:
- Registered GP practice:
- Full name:
- Date of birth:
- First line of address:
- Name of drug, strength, dose and formulation (tablet, cream, inhaler etc):
- How many days of each medication you have left:
- Nominated pharmacy:
- Your contact number:
If you are ordering on behalf of someone else, you also need to provide the following information:
- Your name:
- Your relationship to the patient:
The POD team does not store or hold your personal data, so it is important that you provide all of the relevant information in every request. Without this, staff may be unable to process your request.
Once processed, you will receive a confirmation and your prescription should be available to collect at your nominated pharmacy within four working days.
If POD staff need to contact you with any queries regarding your medication request, they will do so on the contact number you provide in your email. If they are unable to contact you, a reply email will be sent.
The email inbox is only monitored during POD opening hours. If your medication request is received Monday to Friday (exc. bank holidays) between 8am and 5pm, we aim to process it within 24 hours.
If your request is urgent (required within 24 hours), then please call POD directly on the following number: 03333 583 509
The practice is not open to routine telephone calls and enquiries between 13:00 and 14:00. If you need to urgently speak to a GP between these times please call the practice and you will be diverted to our emergency doctors service.
If you need to speak to us routinely please call between 08:30 and 13:00 or 14:00 and 18:00.
19th July 2021
Throughout the pandemic we have strived to make our practice as safe as possible for all our patients and staff and will continue to do so going forward.
From the 19th July nothing will change at the practice. Patients will need to wear a mask, socially distance and use hand sanitiser and our staff will continue to wear PPE. We do understand that it can be frustrating but it is only sensible to continue to take these precautions that can protect people.
In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-covid, along with giving thousands of COVID vaccinations in the last 6 months.
We are sure you understand that we need to keep the practice as safe for all as we can and thank you for your continued support.
Please see the link below for information from Kooth.com about online support for young people.
Care Quality Commission
The Care Quality Commission is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.
The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what it finds, including performance ratings to help people choose care.