22nd July 2024 - UPDATE

IMPORTANT NOTICE regarding our National Outage on Fiday 17th July 2024 
Our clinical system is now back up and running. We would like to thank everyone for their patience and support on Friday. We are working as quickly as possible to clear our workload from Friday so please bear with us over the next couple of days.
NHS app - some users may be having trouble logging in but this should resolve over the next few days

Practice Hours

Opening Times

Please select a site

When We Are Closed

*JUNE/JULY 2024*

Please be aware that the Claypit Street site is only open on the following dates: 
  • Monday 24th June
  • Tuesday 25th June
  • Monday 1st July
  • Tuesday 2nd July
  • Monday 8th July
  • Tuesday 9th July
  • Monday 15th July
  • Tuesday 16th July
  • Monday 22nd July
  • Tuesday 23rd July
  • Monday 29th July
  • Tuesday 30th July
Please do not attend the Claypit Street site, unless you have a pre-booked appointment. Please allow extra time for parking due to ongoing building works at the hospital site
Please contact the Bridgewater Site for any appointments or queries when the Claypit site is closed. 


When the practice is closed, if you need medical assistance before the practice reopens, please call 111.

Please only ring the out-of-hours number when the practice is closed (between 18:30 – 08:00 Weekdays and between 18:30 Friday and 08:00 Monday).

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.


The practice is not open to routine telephone calls and enquiries between 13:00 and 14:00. If you need to urgently speak to a GP between these times please call the practice and you will be diverted to our emergency doctors service.

If you need to speak to us routinely please call between 08:30 and 13:00 or 14:00 and 18:00.








“Our mission is to provide high quality, caring and patient centred services whilst embracing change, delivering innovation and creativity alongside the traditional values of family general practice”

Churchmere Medical Group serves Ellesmere, Whitchurch and the surrounding areas.

We operate from three different sites including Ellesmere, ‘Drumcarrig’ on Bridgewater Street and our Claypit Street site at Whitchurch Community Hospital. 



Useful links

Hay Fever
Pollen levels are increasing. Hay fever can be treated without seeing your GP.
Hay fever is a common allergy that causes sneezing, coughing and itchy eyes. You cannot cure it, but there are things you can do to help your symptoms, or medicines you can take to help.
A pharmacist can help with hay fever, they can give you advice and suggest the best treatments to help with symptoms.
Please see the attached information created by our Clinical Pharmacist here at the Practice which you may find useful Hayfever Information
Please also see this really useful video from Dr Sophie (a GP) with some good tips and advice on how to prevent and manage Hay Fever

Prescription Ordering

Prescription Ordering Direct (POD) service
Online service
A brand-new online prescription ordering service has been launched for the county, improving access for patients.
In addition to the current phone service  03333 583 509 provided by the Prescription Ordering Direct (POD) team, an online prescription ordering form is now available so patients can place orders quickly and easily online.
Visit https://www.shroptelpod.nhs.uk fill in your details and your repeat prescriptions will be sent to your chosen pharmacy.
The POD team does not store or hold your personal data, so it is important that you provide all of the relevant information in every request. Without this, staff may be unable to process your request.

Once processed, you will receive a confirmation and your prescription should be available to collect at your nominated pharmacy within four working days.

If POD staff need to contact you with any queries regarding your medication request, they will do so on the contact number you provide in your email. If they are unable to contact you, a reply email will be sent.

The email inbox is only monitored during POD opening hours. If your medication request is received Monday to Friday (exc. bank holidays) between 8am and 5pm, we aim to process it within 24 hours.

If your request is urgent (required within 24 hours), then please call POD directly on the following number: 03333 583 509


Use the following link to get your NHS number.

Your NHS number is a 10 digit number. 

You do not need to know your NHS number to use NHS services, but it can be useful to have it.

Find your NHS number - NHS (www.nhs.uk)



We have been notified of an increased risk of Measles infection

Please DO NOT attend the surgery with a rash and a fever. Please contact the surgery over the phone and we will advise you of the best course of action. If you are made an appointment to be seen face to face you will be asked to wait outside or in the car. Please see the helpful video attached which advises on symptoms.


The practice regularly uses ACCURX to send text messages to patients and most people are familiar with these services.

ACCURX also allows the practice to email you securely and we will be using this facility as part of our communication strategy.

We want to let you know what the email from the practice looks like so you can be assured this is not spam mail.

The subject message will state 'Churchmere Medical group has sent you a message'

The email address will read as ACCURX1, NO-Reply (ACCURX LIMITED)

'Please do not reply to this email address as it will NOT be delivered to your practice'




The NHS has recently launched the My Planned Care Patient Digital which gives you direct access to the latest average wait time information for your trust, as well as helpful advice and support whilst you wait.

We encourage you to look at this site where you may find the information you need before contacting the hospital for an update about any elective procedures you are waiting for.
Updated weekly, the site is easy-to-use and is ‘open-access’ so your carer, friends,relatives,and your NHS team can also access this information.



Care Quality Commission

The Care Quality Commission is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.

The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what it finds, including performance ratings to help people choose care.