31.03.2020 Please See The Following Important Message from https://kooth.com
Online support for young people
We would like to remind you of the availability of our online service to support the wellbeing and resilience of young people.
Kooth is a web based confidential support service available to young people.
Kooth provides a safe and secure means of accessing mental health and wellbeing support designed specifically for young people.
Kooth offers young people the opportunity to have a text-based conversation with a qualified counsellor.
Counsellors are available from 12noon to 10pm on weekdays and 6pm to 10 pm at weekends, every
day of the year on a drop-in basis. Young people can access regular booked online counselling sessions as needed.
Outside counselling hours’ young people can message our team and get support by the next day.
When young people register with Kooth they will have support available to them now and in the future.
Support can be gained not only through counselling but articles, forums and discussion boards.
All content is age appropriate, clinically approved and fully moderated.
To find out more visit kooth.com where young people can register and others can find out more about the service.
24.03.2020 Please See The Following Important Message from Shropshire Partners in Care
THERE IS A TEMPORARY PROVISION OF A DEDICATED SHRODOC PALLIATIVE CARE LINE IN LIGHT OF COVID19 AND DELAYS AT 111
With everything that is going on and in light of some End Of Life care patients experiencing long delays at an overwhelmed 111 front end, we have decided to provide a dedicated line for End Of Life patients in Shropshire (incl. Telford) and North Powys who need help out-of-hours.
This line is operational between 1800 and 0800 weekdays and 24-hours/day at weekends and Bank Holidays on 01743 454912.
People who can call the line include:
- Nursing Home Staff
- Hospice Staff
- Community Nurses
- SaTH Palliative Care Team
We will run the line until this COVID19 crisis is over and review activity on the line and adjust the resource accordingly.
THIS LINE IS NOW LIVE
Shropshire Doctors Co-Operative Ltd
Update 20.03.2020 - Coronavirus Frequently Asked Questions
Please see our list of frequently asked questions regarding Coronavirus in our News section.
Update 19.03.2020 - Ordering Prescriptions Through POD
Please see the following message from POD with regards to ordering prescriptions:
As a contingency for POD telephone lines becoming overwhelmed with calls, we have created an email address for patients to use if they are unable to join the queue.
This should hopefully reduce the volume of calls to a manageable level for call handlers, increasing the accessibility for patients needing to use the telephone facility.
We plan to use the POD Supervisors and the back-up POD staff from the Medicines Management team to process these requests, so that the experienced POD call handlers can continue to take direct calls.
This email facility will be processed in the same way as a phone call would be, and subject to all of the same IG/confidentiality requirements POD & CCG staff are obliged to work to.
It is imperative that patients are aware that inappropriate or early requests will NOT be processed, and an auto-response will be set up from this account to advise of this. This email facility is not to be used for anything other than medication requests; any other queries will not be addressed or actioned.
If we are unable to speak to a patient to advise that their request has not been processed for any reason, we will reply to their original request email.
Update 17.03.2020 - Churchmere Medical Group patient information
To help ensure Churchmere Medical Group can remain open during the COVID-19 coronavirus emergency we have implemented the below changes
- Appointment booking
All appointments are now to be booked by telephone. We are experiencing a high number of calls but will answer the calls as soon as possible and appreciate your patience.
- Repeat prescriptions
We are asking patients not to drop off their repeat prescriptions at the practice, please use one of the following to order your repeat prescription:
- Calling Prescription Ordering Direct 0333 358 3509
- Email to email@example.com
- Using Patient Online Access
- GP appointments
Will now all be telephone consultations. Many issues can be dealt with over the phone but if it is necessary the clinician will arrange an appropriate face to face appointment.
- Same day appointments
Any patients needing urgent clinical advice on the same day will be offered a telephone consultation. If necessary the clinician will arrange an appropriate face to face appointment.
We appreciate this may not be ideal for all patients but thank you for working with us at this extraordinary time.
Update 17.03.2020 - Important information about the coronavirus (COVID-19)
The NHS in Shropshire, Telford and Wrekin and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Stay at home if you have coronavirus symptoms
Stay at home if you have either:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Welcome to Churchmere Medical Group
"Our mission is to provide high quality, caring and patient centred services whilst embracing change and delivering innovation and creativity alongside the traditional values of general practice."
We genuinely welcome feedback on how we are doing. Feel free to write, email or phone and let us know.
We always discuss feedback in team meetings.
Tel: 01691 242222 and 01948 320044
When We Are Closed
When the practice is closed, if you need medical assistance before the practice reopens, please call 111.
Please only ring the out-of-hours number when the practice is closed (between 18:30 – 08:00 Weekdays and between 18:30 Friday and 08:00 Monday).
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
The practice is not open to routine telephone calls and enquiries between 13:00 and 14:00. If you need to urgently speak to a GP between these times please call the practice and you will be diverted to our emergency doctors service.
If you need to speak to us routinely please call between 08:30 and 13:00 or 14:00 and 18:00.
Care Quality Commission
The Care Quality Commission is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.
The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what it finds, including performance ratings to help people choose care.