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22nd July 2024 - UPDATE
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Practice Hours
Opening Times
When We Are Closed
Please be aware that the Claypit Street site is only open on the following dates:
- Monday 29th July
- Tuesday 30th July
- Monday 5th August
- Tuesday 6th August
- Monday 12th August
- Tuesday 13th August
- Wednesday 14th August
- Monday 19th August
- Tuesday 20th August
- Tuesday 27th August
- Wednesday 28th August
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When the practice is closed, if you need medical assistance before the practice reopens, please call 111.
Please only ring the out-of-hours number when the practice is closed (between 18:30 – 08:00 Weekdays and between 18:30 Friday and 08:00 Monday).
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
The practice is not open to routine telephone calls and enquiries between 13:00 and 14:00. If you need to urgently speak to a GP between these times please call the practice and you will be diverted to our emergency doctors service.
If you need to speak to us routinely please call between 08:30 and 13:00 or 14:00 and 18:00.
ADVANCED NOTICE
Bank Holiday - Monday 26th August 2024
The practice will be closed. This includes our dispensary at our Ellesmere Site. Please contact NHS 111 during this time for medical advice. Dial 999 in an emergency.
PLT - Wednesday 4th September 2024 - The Practice will be closed from 1pm
The practice will be closed for staff training from 1pm and will re-open as usual on Thursday 5th September at 8.30am. This includes our dispensary at our Ellesmere Site. Please contact NHS 111 during this time for medical advice. Dial 999 in an emergency.
Welcome
WELCOME TO CHURCHMERE MEDICAL GROUP
“Our mission is to provide high quality, caring and patient centred services whilst embracing change, delivering innovation and creativity alongside the traditional values of family general practice”
Churchmere Medical Group serves Ellesmere, Whitchurch and the surrounding areas.
We operate from three different sites including Ellesmere, ‘Drumcarrig’ on Bridgewater Street and our Claypit Street site at Whitchurch Community Hospital.
![Useful links](/Public/M82025/Image/c8b1990b-bf6b-4d98-a005-f9a30c54ca6d.jpg)
Prescription Ordering
Once processed, you will receive a confirmation and your prescription should be available to collect at your nominated pharmacy within four working days.
If POD staff need to contact you with any queries regarding your medication request, they will do so on the contact number you provide in your email. If they are unable to contact you, a reply email will be sent.
The email inbox is only monitored during POD opening hours. If your medication request is received Monday to Friday (exc. bank holidays) between 8am and 5pm, we aim to process it within 24 hours.
If your request is urgent (required within 24 hours), then please call POD directly on the following number: 03333 583 509
Use the following link to get your NHS number.
Your NHS number is a 10 digit number.
You do not need to know your NHS number to use NHS services, but it can be useful to have it.
Find your NHS number - NHS (www.nhs.uk)
ENGLAND AND THE WORLD HEALTH ORGANISATION (WHO) MEASLES ESCALATION
We have been notified of an increased risk of Measles infection
Please DO NOT attend the surgery with a rash and a fever. Please contact the surgery over the phone and we will advise you of the best course of action. If you are made an appointment to be seen face to face you will be asked to wait outside or in the car. Please see the helpful video attached which advises on symptoms.
COMMUNICATION UPDATE
The practice regularly uses ACCURX to send text messages to patients and most people are familiar with these services.
ACCURX also allows the practice to email you securely and we will be using this facility as part of our communication strategy.
We want to let you know what the email from the practice looks like so you can be assured this is not spam mail.
The subject message will state 'Churchmere Medical group has sent you a message'
The email address will read as ACCURX1, NO-Reply (ACCURX LIMITED)
'Please do not reply to this email address as it will NOT be delivered to your practice'
MY PLANNED CARE PATIENT DIGITAL
The NHS has recently launched the My Planned Care Patient Digital which gives you direct access to the latest average wait time information for your trust, as well as helpful advice and support whilst you wait.
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Get Involved
Care Quality Commission
The Care Quality Commission is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.
The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what it finds, including performance ratings to help people choose care.