Friday 13th November 2026ย
Important Patient Notice โ Microsoft Outage
We would like to make our patients aware that the ongoing Microsoft outage may affect several of our day-to-day services at the practice.
What does this mean for our patients?
The outage may cause delays with:
Online consultations โ Responses to online consultation requests may be delayed.
SMS text messages โ We may be unable to send text messages or important patient updates.
Appointment reminders โ Text reminders may be delayed or not received.
Hospital letters โ There may be delays in receiving and processing hospital correspondence.
Electronic Discharge Documents โ Discharge information, including medication changes and follow-up instructions, may take longer to reach the practice.
Referrals โ Our ability to prepare and process referral forms may be affected.
Patient letters and documents โ There may be delays in preparing and sending clinical and administrative correspondence.
Other administrative requests โ Some routine requests may take longer than usual.What are we doing?
โ Prioritising urgent clinical matters and patient safety.
โ Continuing to provide services wherever possible.
โ Monitoring outstanding work and correspondence.
โ Working to minimise disruption and delays.
Important Information
If you are awaiting a response to an online consultation or an important text message, please be aware this may take longer than usual.
As always, in a life-threatening emergency, call 999. We apologise for any inconvenience and thank you for your patience and understanding.
Churchmere Medical Group