Monday 5th May 2025 - Bank Holiday

Please note that the practice is closed on Monday 5th May 2025. If you need medical advice during this closure, please call 111. If you have a life threatening emergency, please dial 999. 

Please see the folllowing link which provides information of Pharmacy Opening Times during this bank holiday closure 

https://www.shropshiretelfordandwrekin.nhs.uk/wp-content/uploads/Pharmacy-Bank-Holiday-Opening-Times-May-Bank-Holidays-2025.pdf

When the practice is closed, if you need medical assistance before the practice reopens, please call 111.

Please only ring the out-of-hours number when the practice is closed (between 18:30 – 08:00 Weekdays and between 18:30 Friday and 08:00 Monday).

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.The practice is not open to routine telephone calls and enquiries between 13:00 and 14:00. If you need to urgently speak to a GP between these times please call the practice and you will be diverted to our emergency doctors service.

If you need to speak to us routinely please call between 08:30 and 13:00 or 14:00 and 18:00.

We know from your valued feedback how difficult it can be to get through to the practice on the telephone to arrange an appointment. Despite increasing our phone line capacity and employing more patient services advisors to take calls, waits can still be long at peak times.  

This model of practice is called Total Triage and helps us to prioritise urgent care and utilise the many members of our skilled primary care team appropriately.  

All requests for medical advice and treatment, and all other administrative queries can be quickly and easily submitted via the online form.   

If you do not have access to a smartphone, or computer, or are unable to use the online form you will still be able to telephone the practice. A patient services advisor will be able to submit the form on your behalf by completing it with you over the telephone. However, it will greatly improve access on the telephone if all those patients that CAN use the online form do use it.  Completing the form online will be quicker than waiting on the telephone.   

We are committed to providing excellent access to appointments for all our patients and are excited about incorporating new processes that we feel will improve our patients’ experience of contacting the practice.  

For and on behalf of The Partners Churchmere Medical Group 

We will be sharing weekly updates on social media and our Practice Website on how to submit an online form and we will be supporting our patients during this transition.

Need help with your joint or muscle pain?  Download the free myrecovery app today!

If you are registered with a GP Practice within Shropshire, Telford and Wrekin, you can access the free myrecovery app to help you manage your joint or muscle pain.

The myrecovery app has been created for you in partnership with healthcare professionals from across Shropshire, Telford & Wrekin, and provides information, support and encouragement to help you take control of your health. 

You can download the app on a smartphone or tablet to help you with new or recurrent musculoskeletal conditions including:

• Hip Pain
• Knee Pain
• Shoulder Pain
• Elbow Pain
• Foot & Ankle Pain
• Lower Back Pain
• Neck Pain

The app offers a range of key features including:

• Videos and articles to help you understand, manage and improve your condition
• Tailored exercise programmes
• Information about local services and how to access them
• Short surveys to track your progress
• Information and guidance to help improve your overall health and wellbeing

How to sign up

Click this link to register - ‘Register here’
 

You will need to provide your NHS number and date of birth to set up your account. If you don’t know your NHS number, follow this link – https://www.nhs.uk/nhs-services/online-services/find-nhs-number/

If you develop a new condition, you can re-register for the app to access additional support.

In addition to the current phone service  03333 583 509 provided by the Prescription Ordering Direct (POD) team, an online prescription ordering form is now available so patients can place orders quickly and easily online.

 

Visit https://www.shroptelpod.nhs.uk fill in your details and your repeat prescriptions will be sent to your chosen pharmacy.

 

 

 

The POD team does not store or hold your personal data, so it is important that you provide all of the relevant information in every request. Without this, staff may be unable to process your request.

Once processed, you will receive a confirmation and your prescription should be available to collect at your nominated pharmacy within four working days.

If POD staff need to contact you with any queries regarding your medication request, they will do so on the contact number you provide in your email. If they are unable to contact you, a reply email will be sent.

The email inbox is only monitored during POD opening hours. If your medication request is received Monday to Friday (exc. bank holidays) between 8am and 5pm, we aim to process it within 24 hours.

If your request is urgent (required within 24 hours), then please call POD directly on the following number: 03333 583 509

The practice regularly uses ACCURX to send text messages to patients and most people are familiar with these services.

ACCURX also allows the practice to email you securely and we will be using this facility as part of our communication strategy.

We want to let you know what the email from the practice looks like so you can be assured this is not spam mail.

The subject message will state 'Churchmere Medical group has sent you a message'

The email address will read as ACCURX1, NO-Reply (ACCURX LIMITED)

'Please do not reply to this email address as it will NOT be delivered to your practice'

MY PLANNED CARE PATIENT DIGITAL 

The NHS has recently launched the My Planned Care Patient Digital which gives you direct access to the latest average wait time information for your trust, as well as helpful advice and support whilst you wait.

The Care Quality Commission is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.

The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what it finds, including performance ratings to help people choose care.