Changes for Dispensing Patients

19th January 2021

Changes for Dispensing Patients

We need to inform you of some changes within our dispensary, these changes are to en-sure we are able to operate safely whilst meeting patient’s expectations. Things are particularly challenging for everyone throughout the COVID pandemic and we thank you for all your support.

  • From 1st February 2021 our prescription turnaround time is increasing to 96 hours (4 days). This means you will need to order your medication 4 days before you are due to run out.
  • From 1st February 2021 we will text you to inform you of when your medication will be ready. If you would like this service and we do not currently have your mobile number please call the practice and was can add it to your record.
  • From 1st March 2021 we will no longer be ordering repeat medication on behalf of our patients. Therefore you will need to order your own medication using one of the below methods. This is an NHS recommendation to help reduce wastage and ensure patients are getting the medication they require each month.

How to order:

  • Email:
  • Telephone: Prescription Ordering Direct - 033 33 583 509
  • Download the NHS App or use Patient Online Access

If you have any questions please do contact the practice.

Once again, thank you for all your support.

Yours Sincerely

Churchmere Medical Group

Repeat Prescriptions

Patients on regular prescriptions will find that a list of those medicines will appear attached to the prescription to enable them to obtain repeat prescriptions in between routine checks without needing to see the doctor or nurse.

Please do give us 2 working days for all repeat prescriptions. ‘Same day’ requests cannot often be processed in time.

How to order:

  • Email:
  • Telephone: Prescription Ordering Direct - 033 33 583 509
  • Download the NHS App or use Patient Online Access

This link is currently only available to order medication and if you need medical advice then please complete an eConsult.

Ellesmere Dispensary

The dispensary is open at the following times:

Monday: 08:00 – 18:00

Tuesday: 08:00 – 18:00

Wednesday: 08:00 – 18:00

Thursday: 08:00 – 18:00

Friday: 08:00 – 18:00


Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Prescription Ordering Direct (POD)

The NHS Prescription Ordering Direct (POD) service is the easy way for you to order your repeat prescription. There is no need to register; all it takes is a simple phone call which you can make from the comfort of your own home - there’s no need to go into your GP practice or pharmacy.

Call NHS Prescription Ordering Direct (POD) on 033 33 583 509 (local rate) between 9am to 5pm Mon-Fri (closed on Bank Holidays)

Or email

 POD Leaflet