Patient Online Access

November 2023 

Communications sent on behalf of Advanced and NHS England:

Information about software issue that prevents documents from being visible to patients. 


We understand that some of our patients may have encountered difficulties viewing certain documents (e.g. letters from the hospital) due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved for new documents being added onto the system. It may take up to a month for older documents to become visible. 

Your GP team will have been able to access the letters so your care will not have been affected during this time.

 

Patient Access

Patients can now access their medical record online though the NHS App, all prospective record entries from the 4th October 2023 can be viewed. 

Identity verification will be required prior to record access, this can be completed through the NHS App for all patients who have photographic identification, once this has been verified access will be granted and records made accessible. 

Further information can be found on the NHS website - 

How to get your medical records - NHS (www.nhs.uk)

 

If you do not have identification or you wish to see historical records then you will need to complete the Online Access Application Form below:

Step 1. Read these information leafelets Protecting your GP online records.pdf and What you need to know.pdf

Step 2. download, print and complete our Application for online access to my medical record.pdf

Step 3 Visit the practice in person and hand to reception your completed application form. Please confirm with our reception team that you've read the information leaflet.

Please note that we also have copies of the application form and information leaflet at reception if you are unable to download, print and complete it 

Step 4 Show your two forms of Identification: One photo ID such as passport, drivers licence,  and one form of ID with your home address on such as a bank statement. If you do not have any form of identification,please speak to the reception staff. 

Once you have completed the above steps, we will be in touch when your access details are ready for collection. 

When you have completed the registration online with your online access details from the surgery, you will have full access to all the online services you requested.

ABBREVIATIONS YOU MAY FIND IN YOUR HEALTH RECORDS

Here you can find out what some of the most common medical abbreviations mean. This may be useful if you want to understand your health records. An abbreviation is a short way of writing a longer word or phrase.

 

Abbreviations you may find in your health records - NHS App help and support - NHS (www.nhs.uk)