News

16th Sep

PATIENT SURVEY 2019

You Said, We did!

  • You were not aware we offered extended access appointments ---> We promoted this on community facebook groups, on our website and on TV screens within the practice. We also added a message to the right hand side of prescriptions.
  • You were not aware of Online Access e.g. ordering medication online ---> We will add standard information to the bottom of letters/texts that are sent out to patients. We will also make patients aware when they call the practice for test results.
  • You were not aware of Online Access e.g. ordering medication online ---> We will add standard information to the bottom of letters/texts that are sent out to patients. We will also make patients aware when they call the practice for test results.
  • Sometimes you ask for a GP but are given a Nurse appointment ---> When a patient raises this query Patient Services Advisors to explain that this is how the practice manages urgent appointment demand. We are also looking to create some information to go up in the waiting rooms to educate patients about why this is necessary.
  • You did not want to be kept waiting for your appointment ---> We created information to explain why clinicians sometimes run late. This is shown on the TV screens in each waiting room to help educate patients as to why this is sometimes unavoidable.
  • You would like childrens toys in the waiting room ---> Sadly, due to infection prevention standards it is not something that we are able to offer in our waiting rooms.

            

Further Information