You may consult with any doctor in the practice if their availability allows. All surgeries are by appointment only.
Routine appointments can be booked by telephone or in person. If you have online access you can also make routine doctor appointments online.
Bookings may be made well in advance, enabling us to offer patients an appointment at a time more convenient to them. Appointments with a doctor can only be made up to one month in advance.
Consultations are at 10 minute intervals, but certain procedures require extra time so it is helpful if you can inform our reception staff of the reason for your appointment where appropriate.
Please also remember to make a separate appointment for each person to be seen – only one patient can be seen per appointment, so please do not ask receptionists to fit in extras.
If you have more than one thing to discuss with the doctor then please ask reception to book you a double appointment.
We have surveyed our patients regularly on this issue in recent years and the results show consistently that you like having the choice to discuss some problems over the telephone without needing to come in at all.
We have a system of Telephone Consultations which are a part of every normal clinic, and whenever you ring for an appointment you will be offered the choice of a Telephone Consultation. We will take your number and ring you back. We cannot always give a precise time for this, but aim for a ‘slot’ between certain times. You will be told roughly what time we will ring you back.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.
Patients can help us by telling us they would like a chaperone present at the time of booking the appointment, this avoids delays, but we are happy to provide a chaperone without prior notice. The Healthcare Professional may also require a chaperone to be present for certain consultations.
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Text Reminder Service
We have a texting service which allows you to recieve confirmation and reminders about your appointments.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your doctor please notify the receptionist and she will arrange this for you.
Extended GP Access
Extended Practice Opening Hours
In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.
Locally the pre-bookable appointments will be available as follows:
- Weekday evenings (Monday to Friday) between 6.30pm and 8pm (at a local area hub)
- Saturdays between 8am and 1pm (at a local area hub)
- Sundays and bank holidays between 8.30am and 12.30pm (at a single site in central Shrewsbury)